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Frequently Asked Questions:
What is your MOQ about bulk products?
The MOQ for Botanical Ingredients and Herbal Extracts is 1kg (high valued products) with Foil bag and 25kg with general paper drum packing. However, please be advised that a larger quantity order always received a lower price. Our online store offers some small quantity (<2kg) for our customers to check quality. If you want to get support from us, please contact firstname.lastname@example.org
How can I get more information about specific ingredients?
You can email to email@example.com for more information and our sales will contact you as soon as possible.
How can I get a quotation?
You can email to firstname.lastname@example.org with the specification,quantity and other requirements, we will handle it and provide the quotation as soon as possible.
How long will it take to receive your quotation?
Usually 1-2 business days.
Can I have a free sample?
Yes. To help our customers boost the business, we can offer 5 grams free sample (excluding high value products), but shipping cost covered by your side.
What is your lead-time after I place a purchase order for bulk products?
Usually 1-2 weeks. If the order quantity is larger than the temporary stock, it may take a longer time.
What kind of payment do you accept?
Paypal, western union, money grams and wire-transfer.
What are the storage conditions for Botanical Herbal Ingredients?
Keep them in a dry and cool place and protect them from moisture and direct sunlight. The recommended long-term storage temperature is -20°C.
Can I get a certificate of analysis?
Yes. We ship the certificate of analysis together with goods.
Can I become a distributor of you for ingredients?
Please email to email@example.com for detail requirements.